muupo Support

This is an English translation for reference. The Japanese version is the official version; if they differ, the Japanese version prevails.

FAQ

A block doesn’t start, or a blocked app still opens

• Check that muupo’s permission is turned on in Settings → Screen Time. The permission can be turned off after an iOS update.
• Choose the apps to block again. Because of how iOS works, earlier selections can become invalid.
• A block may start a few minutes late.

A block doesn’t end

• Open muupo and tap “Stop” to end the block right away. muupo has no mode that can’t be ended.
• If it still doesn’t end, restart your iPhone. If the problem remains after restarting, contact us below.

Phone and Settings aren’t blocked

• Because of how iOS works, some apps such as Phone and Settings cannot be blocked.

My ikimono disappeared after reinstalling the App

• Growth records are stored on your device. If you use Sign in with Apple before reinstalling, records on our servers (referrals and Plus) can be carried over. We will post on this page once we decide whether records on your device (such as the ikimono you have raised) can be carried over.

I want to cancel Plus

• Go to your iPhone’s Settings → your name → Subscriptions → muupo. You can keep using Plus until the end of the period.

My referral code doesn’t work

• A code can be entered within 7 days of installing the App. If you have already used another code, you can’t use a second one.

I want to delete my data

• Records on your device are deleted when you delete the App. For records on our servers, contact us below with the “Record ID” shown at the bottom of the Settings screen.

Contact

support@muupo.app. We usually reply within 3 business days (Japan time). We can answer in English.

Known issues

(Updated after launch)